Write to the Veloxo team
Tell us the email you sign in with and, for an event, the event name.
veloxo.si@gmail.com
Support
How can we help?
Answers to common questions, and a real person on email. We usually reply within 2 working days.
Paid but not confirmed?
Entry fees go straight to the club, and the club confirms your UPI transaction number (UTR), usually within 24 hours.
Read moreList your club’s events
Apply with your club. We review every club before its events go live on Veloxo.
List your club
Common questions
Questions
Getting started
How do I get the app?
Veloxo is in beta on Android. Join the beta and we’ll send you the app.
Is Veloxo free?
Yes, while we test. Velo Pro (more coaching) and Organiser Pro (more events a year) come later, and you’ll always be told before anything costs money.
Where can I use Veloxo?
Training works anywhere. Events come from the cycling clubs that list them on Veloxo, and more clubs join as we grow.
Does Veloxo record my rides?
No. Your device or Zwift records the ride. Finished rides come back to Veloxo on their own and tick off your plan.
Devices
How do I connect my Wahoo device?
In the app, open your profile → Devices → Wahoo → Connect, and sign in to Wahoo. You can disconnect it the same way at any time.
Can I ride my workouts in Zwift or on a Garmin?
Yes, through Intervals.icu (free). In the app, open your profile → Devices → Intervals.icu → Connect. Then, in Intervals.icu settings, connect Zwift and/or Garmin Connect. Your workouts go there, and your rides come back to Veloxo.
Do I need a bike computer?
No. No device? Follow your workouts in the app.
Events and payments
I paid for an event but my registration isn’t confirmed
Entry fees go straight to the club’s UPI ID. The club checks the transaction number (UTR) you entered and confirms it, usually within 24 hours. If it’s been longer, contact the club from the event page, or email us.
How do I get a refund?
Refunds are paid by the club that runs the event, following the refund policy shown on the event page. Veloxo doesn’t receive or hold entry fees.
I want to report an event or an organiser
Email us the event name and what’s wrong. We review every report and can unpublish events or remove organisers.
Velo
Velo said something wrong or inappropriate
Velo is a Sports Intelligence (SI) coach. It runs on AI and can make mistakes. Please email us the message and the date. Velo’s advice is general training guidance, not medical advice.
Your account
How do I delete my account?
In the app: Settings → Delete account. Or email us. All the details are on Delete your account.
How do I list my club’s events?
Fill in the club form. We’ll send you Veloxo Organiser, our app for clubs, and review your club before its events go live.
Contact
Still stuck?
Email us with the email you sign in with, and the event name if it’s about an event.